All of our items are shipped in discreet packaging so no one knows what you are receiving besides you and us.
All orders are shipped on Mondays through Fridays. No orders are shipped on Saturday or Sunday. All orders received before 3:00 PM (Eastern Time Zone) on these shipping days will be shipped with that round of orders. After 3:00 PM Eastern, orders will be scheduled for Shipment on the next business day.
All digital download items are clearly marked in their description of the items and are available to customers in all countries. Once your order is complete, Powered By Rainbows staff will email you (from firstname.lastname@example.org) with your digital downloads within 1 to 2 business days (Monday - Friday) between 9 AM to 5 PM Eastern Standard Time. Digital items can be downloaded from this email but cannot be resold or uploaded to any website as all items are copyrighted and trademark-protected.
Some products might be delayed in shipping depending on our current inventory.
During peak times of the year (November - December and May - June), we might require an extra day or two to prepare orders because of the number of orders coming in. Usually, orders are prepared and shipped within 1-2 business days (Monday-Friday). If further delays occur, we will try our best to email customers what the issue is and the expected wait time.
Powered By Rainbows and Matt Haslam Productions are not responsible for delays in shipping times once the item is shipped using USPS, FedEx, or UPS. Some shipping times might vary during peak times of the year or due to severe weather in parts of the world.
Stickers and Bookmarks are available for purchase in any country of the world. These are shipped for a standard flat rate of $2.00 per order. These are shipped using USPS in letter envelopes. Delivery times may vary depending on your country and location.
All other items are available for purchase in United States, United Kingdom, Canada, Germany, and Australia. We are currently working on shipping to more countries but if you would like to purchase other items in the meantime from other countries, please email us at email@example.com with your address and requested items so we can get you a custom quote.
All shipping fees to United States, United Kingdom, Canada, Germany, and Australia are determined by USPS. Though international shipping is sometimes expensive depending on what you purchase, please know Powered By Rainbows does not control the fees and these are determined by USPS shipping rates. We are charging the least amount we can for shipping.
WHO SHIPS ITEMS?
All of our items are shipped through the United States Postal Service. If an item is being shipped internationally, it might be transferred to your country's local delivery service for final delivery. All items shipped internationally may be subject to inspection by your border control agency and Powered By Rainbows is not responsible for items seized by homophobic or transphobic countries.
You will be notified with a tracking number as soon as one is available to allow you to track your order online and see when it will be delivered.